Frequently Asked Questions
Discover everything you need to know about shopping with Bianca Spender.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 14 days of delivery. Garments must be in original condition, unworn, and with all designer tags attached.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping rates and delivery timeframes are calculated at checkout based on your specific location.
How can I find the right size?
Each product page features a detailed size guide. Our collections generally follow standard Australian sizing. If you are between sizes, we recommend contacting our stylists for personalized fit advice.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately by our warehouse. Please contact our Customer Care team as soon as possible, and we will do our best to accommodate your request if the order has not yet shipped.
Where are Bianca Spender garments produced?
We are committed to ethical local production. A significant majority of our collections are designed and made in Australia, supporting local craftsmanship and reducing our carbon footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.